Reference

Privacy Policy at cumibet

We collect only the data needed to run your account, process payments through DANA, OVO, or GoPay, and keep your wallet secure. This policy explains exactly what we store, why we store it, and how you can request changes or deletion at any time.

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cumibet Privacy Policy at cumibet
DATA HANDLING DETAILS

How We Protect and Manage Your Information

Privacy is not a single feature — it runs through every layer of your account lifecycle. Below are the specific practices we follow, from the moment you enter your details to the point you ask us to remove them.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. This applies whether you access via a phone browser in Jakarta or a desktop anywhere else. Your payment details never travel in plain text.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language. We do not run advertising trackers. Clear cookies from your device any time — your account data remains intact on our servers.

Account Security Layers

Your login is protected by OTP verification sent to your registered phone number. If you switch devices, a new OTP is required. This prevents unauthorised access even if your password is compromised elsewhere.

Data Retention Period

Active accounts retain full data. Once you close an account, we keep records for a limited compliance window, then anonymise personal identifiers. Transaction references stay longer for payment reconciliation with DANA, OVO, or GoPay.

Third-Party Sharing

We share data only with payment processors to complete your DANA, OVO, or GoPay transactions, and with identity-verification partners during withdrawal. No data is sold or shared for marketing by external parties.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of everything we hold, or delete your account entirely. Submit requests via live chat or the account settings page. We aim to process them within a reasonable timeframe.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or delete your personal information, reach out through any of the channels below. We handle privacy-related requests with priority and will confirm receipt promptly.

Team online

Live Chat

Open the chat icon on any page — tell the agent you have a privacy or data request. They will escalate it immediately to the data team. No need to navigate away from your current session.

Email

Send your request to our support email with the subject line 'Privacy Request'. Include your registered phone number or email so we can locate your account quickly and respond without delay.

Account Settings

Log in, open your profile page, and scroll to the data section. From there you can download a copy of your stored data or submit a deletion request directly through the interface on mobile or desktop.

Common Questions About Your Data and Privacy

Real questions from account holders about how their information is stored, used, and protected. If your question is not here, reach out through live chat or email.

We collect your name, email address, phone number, and the e-wallet identifier you register for deposits or withdrawals through DANA, OVO, or GoPay. We also store your login credentials in hashed form so they cannot be read in plain text.

No. We never sell or share your personal information with advertisers. Data is shared only with payment processors to complete your transactions and with verification partners when you request a withdrawal from your account wallet.

Log into your account, open your profile settings, and look for the data export option. You can generate a file that includes your registration details, transaction history, and session logs. The file is prepared and sent to your registered email.

After account closure, we retain records for a limited compliance period to satisfy payment reconciliation requirements with DANA, OVO, or GoPay. Once that window ends, personal identifiers are anonymised or permanently deleted from our systems.

We store a transaction reference and the wallet identifier you use — not your full e-wallet credentials or PIN. The actual payment authentication happens on the DANA, OVO, or GoPay side, not ours. We never see or store your e-wallet password.

Session cookies keep you logged in. Preference cookies remember your settings. We do not use advertising trackers. You can clear cookies from your browser any time. Doing so logs you out but does not delete your account data stored on our servers.

OTP verification is sent to your phone on every new device login. SSL encryption covers all data in transit. Passwords are stored in hashed form. If suspicious activity is detected, we lock the session and notify you via your registered phone number.

Yes. Open your profile page and edit directly, or contact our support team via live chat with proof of the correct details. Changes to your registered phone number or email may require additional OTP verification for security.

Absolutely. The same policy covers every access method — mobile browser, desktop browser, or home-screen shortcut. Your data protections do not change based on the device you use to reach your account. Players in Bandar Lampung or anywhere else get identical coverage.

Send an email to our support address with the subject 'Deletion Request' and include your registered phone number. Alternatively, use the deletion button inside your account settings. We process these requests and confirm completion to you directly.

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